Welcome
To welcome Virgin Mobile customers to Optus we've put together some great offers we think you'll like.
For more information on the change at Virgin Mobile click here to go to the Virgin Mobile home page
* The new iPhone XS and XS Max are now available to order.
Fill in your details below and check out the plans available to you.
We've identified that you have multiple services with Virgin Mobile Australia. You may continue to transfer your services online, but you will need to transfer each service over individually.
A code has been sent to the number you provided, please enter it in the field below.
We've resent the PIN code to the mobile number you provided. If you don't receive the PIN code, please call us on 13 63 69 during business hours (Mon - Fri: 8am-7pm, Sat: 9am-5pm local time).
We've resent the PIN code to the mobile number you provided. But Failed
Hi ,
Our records show that you have a Virgin Mobile Prepaid service. To experience the flexibility and freedom of Optus Prepaid, check out our Prepaid Plans. If you're interested in getting a new phone or 12 month SIM Only plan, you can upgrade to one of the offers we've put together for you below and we'll arrange to switch your number and service over to your new Postpaid account. Any Credit, Extra Credit, minutes, SMS value of any kind, data or bonuses are not transferred.
Hi
We're able to waive the $ cancellation fee on your current Virgin Mobile service when you sign up to an Optus handset or 12 month SIM Only plan and port your Virgin Mobile number over.
Check out the value-packed plans we've put together for you below.
Hi
We're able to waive the $ to pay off your current commitment on your Virgin Mobile service when you sign up to an Optus handset or 12 month SIM Only plan and port your Virgin Mobile number over.
Check out the value-packed plans we've put together for you below.
Hi
We're able to waive the $ cancellation fee on your current Virgin Mobile service when you sign up to an Optus handset or SIM Only plan and port your Virgin Mobile number over.
We've also noticed that you have other services with Virgin Mobile Australia. You can transfer all of these online, but you'll need to process each service individually. If you want to transfer all of your services at once, give us a call on 13 63 69 during business hours (Mon - Fri: 8am-7pm, Sat: 9am-5pm local time).
Hi
We're able to waive the $ to pay off your current commitment on your current Virgin Mobile service when you sign up to an Optus handset or SIM Only plan and port your Virgin Mobile number over.
We've also noticed that you have other services with Virgin Mobile Australia. You can transfer all of these online, but you'll need to process each service individually. If you want to transfer all of your services at once, give us a call on 13 63 69 during business hours (Mon - Fri: 8am-7pm, Sat: 9am-5pm local time).
Hi ,
It appears your phone is still in contract, so you can continue to use it as normal. However, if you'd like to make the move to Optus now, we've put together some plans that we think you'll love. Note that if you do choose to transfer to us, you will have to payout your remaining contract commitment of $ to Virgin Mobile Australia.
Hi ,
It appears your phone is still in contract, so you can continue to use it as normal. However, if you'd like to make the move to Optus, we've put together some plans that we think you'll love. Note that if you do choose to transfer to us, cancellation fees will apply. Please check your Virgin Mobile My Account for more details. We've also noticed that you have other services with Virgin Mobile Australia. You can transfer all of these online, but you'll need to process each service individually. If you want to transfer all of your services at once, give us a call on 13 63 69 during business hours (Mon - Fri: 8am-7pm, Sat: 9am-5pm local time).
Hi
Your Virgin Mobile service is eligible to transfer to an Optus handset plan or you can keep your existing handset and choose one of our great value 12 month SIM Only plans.
Check out the value-packed plans we've put together for you below.
Hi
Your Virgin Mobile service is eligible to transfer to an Optus handset plan or you can keep your existing handset and choose one of our great value 12 month SIM Only plans.
We've also noticed that you have other services with Virgin Mobile Australia. You can transfer all of these online, but you'll need to process each service individually. If you want to transfer all of your services at once, give us a call on 13 63 69 during business hours (Mon - Fri: 8am-7pm, Sat: 9am-5pm local time).
Phone with Plans
Check out the latest and greatest smartphones on one of our value-packed plans.
View plans
SIM Only
Love your current phone? Enjoy great talk, text and loads of data on our flexible SIM Only plans.
View plansNeed a hand?
International SMS/MMS, Minutes and Minute Packs
Included Countries
- Brazil
- Brunei
- Cambodia
- Canada
- Mainland China
- Colombia
- Denmark
- France
- Germany
- Greece
- Hong Kong
- Hungary
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Laos
- Lebanon
- Malaysia
- Malta
- Mexico
- New Zealand
- Norway
- Poland
- Romania
- Singapore
- South Korea
- Sweden
- Taiwan
- Thailand
- UK
- USA
- Vietnam
International Talk & Text Pack:
Included Countries
- American Samoa
- Belgium
- Bermuda
- Brazil
- Brunei
- Bulgaria
- Colombia
- Costa Rica
- Cyprus
- Czech Republic
- Denmark
- Finland
- Guadeloupe
- Guam
- Iceland
- Iraq
- Israel
- Kuwait
- Laos
- Lebanon
- Luxembourg
- Macau
- Malta
- Mariana Islands
- Mexico
- Mongolia
- Nigeria
- Norway
- Paraguay
- Peru
- Portugal
- Puerto Rico
- Romania
- Russia
- Slovakia
- Spain
- Sri Lanka
- Sweden
- US Virgin Islands
- Venezuela
Your iPhone is on back order. What does this mean?
Your order will be placed in a queue due to high demand. This means we're currently out of stock but there are shipments on the way.
We can't give you an exact timeframe for delivery but we'll send you an email once your order is processed with your order confirmation number. We'll also SMS you when your order ships from our warehouse. If you're a recontracting Optus customer you will be charged for your plan and handset once your order is processed. We will send you an email confirmation once this occurs.
When we deliver your device we will credit you a pro-rata amount for your plan access fee and handset for the period of time when your handset was unavailable.
How Leasing Works
Want a new phone every year? Lease on My Plan Flex.
0 Months
GET A NEW PHONE
- Choose from our range of bestselling smartphones, and sign up to My Plan Flex
- Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on
- You could pay up to $10 less on your monthly bill on some My Plan Flex and phone combinations, compared to similar My Plan Plus options
12 Months
OPTION TO UPGRADE FOR $99
You have the option to upgrade to a new phone after 12 months, simply:
- Sign up to a new 24 month plan
- Return the current phone in good working order
- Back up all your data before giving it to us
24 Months
END OF LEASE
Your options at the end of lease:
- Return the phone to Optus in good working order. If it's damaged, a damage fee of up to $499 will apply
- Make an offer to buy the phone at fair market value
- Continue your lease for up to two more months
For more information, including Terms and Conditions, head to the My Plan Flex overview.
How Leasing Works
Want a new phone every year? Lease on My Plan Business Flex.
0 Months
GET A NEW PHONE
- Choose from our range of bestselling smartphones, and sign up to My Plan Business Flex
- Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on
- You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options
12 Months
OPTION TO UPGRADE FOR $99
You have the option to upgrade to a new phone after 12 months, simply:
- Sign up to a new 24 month plan
- Return the current phone in good working order
- Back up all your data before giving it to us
24 Months
END OF LEASE
Your options at the end of lease:
- Return the phone to Optus in good working order. If it's damaged, a damage fee of up to $499 will apply
- Make an offer to buy the phone at fair market value
- Continue your lease for up to two more months
For more information, including Terms and Conditions, head to the My Plan Business Flex overview.
What is meant by 'good working order'?
What is meant by
'good working order'?
The phone needs to be in "good working order", when you return it either for an upgrade or at the end of your lease. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:
- Can power on and off.
- Has a fully functional touchscreen and battery.
- Is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
- Does not have any missing, disassembled, customised or non-original parts (this does not affect your rights under the Australian Consumer Law).
- Is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay)
- Has any locking features disabled (for example, find my iPhone on iOS devices).
- Is not IMEI blocked.
- Is the phone you leased from us under the mobile equipment lease plan.
You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we leased to you.
DAMAGE AND CANCELLATION FEES APPLY. Monthly device charges are reduced by a credit. You don't own the device and you'll be charged a damage fee of up to $499 if the device is not returned in good working order, including at the end of the lease. If you cancel early you may not be able to return the device and may have to pay the remaining phone charges (plus device credits) as well as plan cancellation fees. For more detail, see the Critical Information Summary for your selected plan.
Selected Optus Retail Stores
Yes Optus Albany, Yes Optus Albury, Yes Optus Armidale, Yes Optus Arndale, Yes Optus Australia Fair, Yes Optus Ballarat, Yes Optus Ballina, Yes Optus Bass Hill, Yes Optus Barossa, Yes Optus Bathurst, Yes Optus Bay City Plaza, Yes Optus Belmont, Yes Optus Bendigo Marketplace, Yes Optus Blacktown, Yes Optus Bondi Junction, Yes Optus Booragoon, Yes Optus Bourke St Mall, Yes Optus Bourke Street, Yes Optus Box Hill, Yes Optus Brisbane Airport, Yes Optus Broadway, Yes Optus Brookside, Yes Optus Brunswick, Yes Optus Bunbury, Yes Optus Bundaberg, Yes Optus Bundaberg Stockland, Yes Optus Burwood, Yes Optus Burwood Plaza, Yes Optus Busselton, Yes Optus Cabramatta, Yes Optus Cabramatta Rail, Yes Optus Cairns, Yes Optus Caloundra, Yes Optus Camberwell, Yes Optus Canberra Centre, Yes Optus Canelands, Yes Optus Carindale, Yes Optus Carnes Hill, Yes Optus Carousel, Yes Optus Castle Towers, Yes Optus Casuarina, Yes Optus Chadstone, Yes Optus Charlestown Sq, Yes Optus Chatswood, Yes Optus Chatswood Chase, Yes Optus Chermside, Yes Optus Claremont, Yes Optus Clifford Gardens, Yes Optus Coffs Harbour, Yes Optus Coffs Harbour CBD, Yes Optus Colonnades Centro, Yes Optus Doncaster, Yes Optus Dubbo, Yes Optus Earlville, Yes Optus Eastgardens, Yes Optus Eastwood, Yes Optus Eaton Fair, Yes Optus Elsternwick, Yes Optus Footscray, Yes Optus Forster, Yes Optus Fountain Gate, Yes Optus Fountain Gate Level 2, Yes Optus Frankston, Yes Optus Fremantle, Yes Optus Glen Waverley, Yes Optus Gouger Street, Yes Optus Goulburn, Yes Optus Griffith, Yes Optus Gympie, Yes Optus Hamilton, Yes Optus Helensvale, Yes Optus Hervey Bay, Yes Optus Highpoint, Yes Optus Hobart, Yes Optus Horsham, Yes Optus Hurstville, Yes Optus Inala, Yes Optus Indooroopilly, Yes Optus Jesmond, Yes Optus Joondalup, Yes Optus Kalgoorlie, Yes Optus Kawana, Yes Optus Kenmore, Yes Optus Kotara, Yes Optus Lansell Square, Yes Optus Launceston, Yes Optus Lavington Square, Yes Optus Lismore, Yes Optus Lismore Square, Yes Optus Liverpool, Yes Optus Macarthur Sq, Yes Optus Maroochydore, Yes Optus Maryborough, Yes Optus Melbourne Central, Yes Optus Melbourne Collins Street, Yes Optus Mid Valley, Yes Optus Midland, Yes Optus Mildura, Yes Optus Miranda, Yes Optus Monash University, Yes Optus Morley, Yes Optus Morley-galleria, Yes Optus Mount Gambier, Yes Optus Mt Pleasant, Yes Optus Mt Sheridan, Yes Optus Murray Bridge, Yes Optus Murray St Mall, Yes Optus Nepean, Yes Optus Newstead, Yes Optus North Lakes, Yes Optus North Ryde - Macquarie Centre, Yes Optus North Wollongong, Yes Optus Northland, Yes Optus Norwood, Yes Optus Nowra, Yes Optus Ocean Keys, Yes Optus on George, Yes Optus Orange, Yes Optus Parkmore, Yes Optus Parramatta, Yes Optus Parramatta L5, Yes Optus Penrith, Yes Optus Perth International Airport, Yes Optus Pitt Street, Yes Optus Port Lincoln, Yes Optus Port Macquarie, Yes Optus Queen Street, Yes Optus Randwick, Yes Optus Richmond Marketplace, Yes Optus Richmond Victoria St, Yes Optus Robina, Yes Optus Rockhampton, Yes Optus Rockingham, Yes Optus Rundle Mall, Yes Optus Sale, Yes Optus Shepparton, Yes Optus Smithfield, Yes Optus Southland L3, Yes Optus Springfield, Yes Optus Springvale, Yes Optus St Albans, Yes Optus Stockland Burleigh, Yes Optus Strathfield, Yes Optus Sunnybank, Yes Optus Sunshine, Yes Optus Tamworth, Yes Optus Tamworth Shoppingworld, Yes Optus Taree, Yes Optus Tea Tree Plaza, Yes Optus Toombul, Yes Optus Toormina, Yes Optus Toowong, Yes Optus Toowoomba, Yes Optus Townsville, Yes Optus Townsville City, Yes Optus Traralgon, Yes Optus Victor Harbor, Yes Optus Wagga Wagga, Yes Optus Wangaratta, Yes Optus Wantirna - Knox City, Yes Optus Warragul, Yes Optus Warringah Mall, Yes Optus Warrnambool, Yes Optus Waurn Ponds, Yes Optus Wendouree, Yes Optus Werribee Plaza, Yes Optus West Lakes, Yes Optus Westfield Garden City, Yes Optus Westfield Marion, Yes Optus Westfield Sydney, Yes Optus Willetton, Yes Optus Willows, Yes Optus Wodonga, Yes Optus Wollongong, Yes Optus World Square, Yes Optus Zetland
Upgrade phone and plan
If you are 12 - 24 months into your contract on My Plan Plus, you can upgrade and keep your current phone by paying out any remaining handset repayments, along with any amount Optus was going to cover and get a new one on a new eligible 24-month plan. To upgrade, choose your preferred phone and plan and proceed to checkout. After checkout, you will receive an SMS or phone call within 48 hours to advise you of any additional fees and confirm whether you'd like to pay it out and keep your phone
If you're on a plan with a 12 month upgrade option, after 12 months, you can pay a one-off fee to return your current phone in good working order and get a new one on a new 24-month plan. To do this, head into store.
After 24 months, great news - you have nothing further to pay. Simply proceed with your order and you can keep your old handset and sign up with a new phone and plan.
What is 'good working order'?
If you want to upgrade, the phone needs to be in good working order. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:
- can power on and off.
- has a fully functional touchscreen and battery.
- is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
- does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
- is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
- has any locking features disabled (for example, find my iPhone on iOS devices).
You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we sold to you.
What is meant by 'good working order'?
What is meant by
'good working order'?
The phone needs to be in 'good working order' when you return it for trade up. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:
- Can power on and off.
- Has a fully functional touchscreen and battery.
- Is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
- Does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
- Is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay).
- Has any locking features disabled (for example, find my iPhone on iOS devices).
- Is not IMEI blocked.
You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features.
How Leasing Works
Want a new phone every year? Lease on My Plan Flex.
0 Months
GET A NEW PHONE
- Choose from our range of bestselling smartphones, and sign up to My Plan Flex
- Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on
- You could pay up to $10 less on your monthly bill on some My Plan Flex and phone combinations, compared to similar My Plan Plus options
12 Months
OPTION TO UPGRADE FOR $99
You have the option to upgrade to a new phone after 12 months, simply:
- Sign up to a new 24 month plan
- Return the current phone in good working order
- Back up all your data before giving it to us
24 Months
END OF LEASE
Your options at the end of lease:
- Return the phone to Optus in good working order. If it's damaged, a damage fee of up to $499 will apply
- Make an offer to buy the phone at fair market value
- Continue your lease for up to two more months
DAMAGE AND CANCELLATION FEES APPLY. Monthly device charges are reduced by a credit. You don't own the device and you'll be charged a damage fee of up to $499 if the device is not returned in good working order, including at the end of the lease. If you cancel early you may not be able to return the device and may have to pay the remaining phone charges (plus device credits) as well as plan cancellation fees. For more detail, see the Critical Information Summary for your selected plan.
For more information, including Terms and Conditions, head to the My Plan Flex overview.
How Leasing Works
Want a new phone every year? Lease on My Plan Business Flex.
0 Months
GET A NEW PHONE
- Choose from our range of bestselling smartphones, and sign up to My Plan Business Flex
- Optus owns the phone you're leasing so you can avoid the hassle of offloading an old phone when you're ready to move on
- You could pay up to $10 less on your monthly bill on some My Plan Business Flex and phone combinations, compared to similar My Plan Business options
12 Months
OPTION TO UPGRADE FOR $99
You have the option to upgrade to a new phone after 12 months, simply:
- Sign up to a new 24 month plan
- Return the current phone in good working order
- Back up all your data before giving it to us
24 Months
END OF LEASE
Your options at the end of lease:
- Return the phone to Optus in good working order. If it's damaged, a damage fee of up to $499 will apply
- Make an offer to buy the phone at fair market value
- Continue your lease for up to two more months
DAMAGE AND CANCELLATION FEES APPLY. Monthly device charges are reduced by a credit. You don't own the device and you'll be charged a damage fee of up to $499 if the device is not returned in good working order, including at the end of the lease. If you cancel early you may not be able to return the device and may have to pay the remaining phone charges (plus device credits) as well as plan cancellation fees. For more detail, see the Critical Information Summary for your selected plan.
For more information, including Terms and Conditions, head to the My Plan Business Flex overview.