Your iPhone is on back order. What does this mean?
Your order will be placed in a queue due to high demand. This means we're currently out of stock but there are shipments on the way.
We can't give you an exact timeframe for delivery but we'll send you an email once your order is processed with your order confirmation number. We'll also SMS you when your order ships from our warehouse. If you're a recontracting Optus customer you will be charged for your plan and handset once your order is processed. We will send you an email confirmation once this occurs.
When we deliver your device we will credit you a pro-rata amount for your plan access fee and handset for the period of time when your handset was unavailable.
The lights, the nights and the sounds. Thanks to Optus and iHeartRadio, you and a friend could be on a trip for two to the iHeartRadio Music Festival in Las Vegas, USA - valued up to $9,600.
The competition is open to all uni students in Australia who are 18+ at time of travel (Sep 2017). Plus, if you're an Optus mobile customer you'll receive three entries - tripling your chance to win this once-in-a-lifetime experience. Competition ends 31/03/17.
Thanks for entering!
You could be off to sin city in September to experience the lights, the nights and the sounds of Las Vegas.
We'll notify our lucky winner by email after the competition closes on 31st of March 2017 and announce the winner on Student Hub. Why not share it with a friend and who knows, if they win, maybe they'll take you!
Good luck and happy O-Week!
Unfortunately, you have already entered this competition.
You can receive the 12GB data offer online, and from the following campus locations at these specified dates only.
YES OPTUS - BROADWAY NSW University of Sydney - City 1st - 3rd March 2017
YES OPTUS - RANDWICK NSW University of NSW - Kensington 20th - 22nd February 2017
YES OPTUS - BATHURST NSW Charles Sturt University - Bathurst 20th February 2017
YES OPTUS - ARMIDALE NSW University of New England - Armidale 14th February 2017
YES OPTUS - BELCONNEN ACT Australian National University - Acton 15th February 2017
YES OPTUS - GARDEN CITY WESTFIELD QLD Griffith University - Brisbane 21st February 2017
YES OPTUS - TOWNSVILLE QLD James Cook University - Townsville 22nd February 2017
YES OPTUS - CAIRNS QLD James Cook University - Cairns 15th February 2017
YES OPTUS - QUEEN STREET QLD Queensland University of Technology - Kelvin Grove 2nd March 2017
YES OPTUS - NEWSTEAD QLD University of Queensland - St Lucia 22nd February 2017
YES OPTUS - HERVEY BAY QLD University of the Sunshine Coast - Hervey Bay 23rd February 2017
YES OPTUS - TOOWOOMBA QLD USQ Toowoomba 23rd February 2017
YES OPTUS - BOX HILL VIC Deakin University - Burwood 27th - 1st March 2017
YES OPTUS - BALLARAT & YES OPTUS - WENDOUREE VIC Federation University Australia - Ballarat 27th February 2017
YES OPTUS - BENDIGO MARKETPLACE VIC La Trobe University - Bendigo 21st February 2017
YES OPTUS - WODONGA VIC La Trobe University - Wodonga 14th March 2017
YES OPTUS - MILDURA VIC La Trobe University - Mildura 15th March 2017
YES OPTUS - SHEPPARTON VIC La Trobe University - Shepparton 22nd March 2017
YES OPTUS - MONASH VIC Monash University - Clayton 20th - 23rd February
YES OPTUS - CAMBERWELL VIC Swinburne University of Technology - Hawthorn 21st - 24th February
YES OPTUS - MELBOURNE CENTRAL VIC RMIT N/A
YES OPTUS - FOOTSCRAY VIC Victoria University - Footscray 23rd February 2017
YES OPTUS - MURRAY STREET WA Curtin University - Perth 22nd February 2017
YES OPTUS - BOORAGOON WA Murdoch University 2nd March 2017
YES OPTUS - FREMANTLE WA University of Notre Dame - Fremantle 23rd February 2017
YES OPTUS - CLAREMONT WA University of Western Australia - Crawley 24th February 2017
YES OPTUS - RUNDLE MALL SA University of Adelaide 20th - 22nd February 2017
YES OPTUS - MARION WESTFIELD SA Flinders University - Adelaide 20th - 22nd February 2017
YES OPTUS - RUNDLE MALL SA University of South Australia - City West 23rd February 2017
YES OPTUS - RUNDLE MALL SA University of South Australia - City East 24th February 2017
Can I go into any Optus store or call Optus and receive the 10% student discount?
No, this offer is available online and only in the following Optus stores:
Armidale, Auburn, Bathurst, Belconnen, Broadway, Cabramatta, Chatswood, Coffs Harbour, Eastwood, Hurstville, Liverpool, Newcastle. North Ryde, North Wollongong, Parramatta Church Street, Penrith, Randwick, Stanhope Gardens, Strathfield, Sydney Airport, Top Ryde, Wollongong, World Square, Zetland.
Brisbane Airport, Bundaberg, Burleigh, Cairns, Carindale, Castletown, Chermside, Dubbo, Garden City Westfield, Hervey Bay, Indooroopilly, Marrochydore, Newstead, Orange, Queen Street, Toombul, Toowong, Toowoomba, Townsville.
Gouger Street, Marion Westfield, Norwood, Rundle Mall, Tea Tree Plaza, West Lakes.
Airport West, Ballarat, Bay City Plaza, Bendigo Marketplace, Bourke Street, Bourke Street Mall, Box Hill, Brunswick, Camberwell, Chadstone, Doncaster, Footscray, Fountain Gate, Fountain Gate Level 2, Glen Waverley, Highpoint, Horsham, Knox, Melbourne Airport, Melbourne Central, Mildura, Northland, Shepparton, Southland Level 3, Springvale, Werribee, Wodonga.
Booragoon, Carousel, Claremont, Fremantle, Perth Airport, Morley, Murray St.
What type of student do I have to be to be eligible for the discount?
You must be a current university or TAFE student to be eligible for the discount. Optus reserves the right to remove the student discount off your account if you are unable to verify your student status.
I'm having an issue getting my promo code?
If you have entered your student email and haven't received your promo code or if your uni does not have an .edu email address, get in touch at firstname.lastname@example.org with a scanned copy of your current Student ID or enrolment letter and we will send you your promo code.
When will the discount appear on my bill?
The offer will appear on your first bill and for the life of your plan.
How many promo codes can I use?
Only one promo code will be given to each student. Promo codes are single use codes and will expire after one use.
How do I keep track of my usage?
We'll send you usage alerts once you've reached approximately 50%, 85% and 100% of your individual or pooled data inclusions.
We'll also send you usage alerts when you've reached 85% and 100% of any extra data that you use above your standard plan inclusion each month.
And, you can check usage by:
What is data sharing with Data Pool?
Data Pool is perfect for families and for individuals with multiple mobile and mobile broadband devices who want to get the most out of their data inclusions. Learn more.
What is 4G Plus and how will it benefit me?
We've been putting in the hard yards to expand our 4G coverage, so that customers can enjoy faster mobile internet in more places.
Our 4G Plus network now covers 95% of the Australian population, making 4G available in all major cities and hundreds of regional and holiday towns. Learn more.
What happens if I go over my plan's included data?
Great news - we'll automatically top up your data for just $10 per extra 1GB. This extra data can also be used across all devices when connected to a Data Pool.
We'll also send you usage alerts so you can monitor your spend - and, you can always see how your usage is travelling in the My Optus App.
How do I change plans?
If you are an existing Optus customer
As a heads up, if you're looking to move from one of our older plans to our latest My Plan Plus (March 2016), you'll have to re-contract. Log into My Account to check if you're eligible.
If you're new to Optus and/or switching your number to us...
How will i receive my order?
Need to know when your delivery will arrive? How we keep you informed? All the answers are right here.
What is data free entertainment streaming?
Mobile TV streaming: If you're an Optus postpaid customer on an eligible plan, you can enjoy streaming movies and TV on your mobile or tablet without using your plan's data on Netflix, Stan, ABC iview, ABC KIDS iview and ABC ME. You just need subscriptions to Netflix and Stan.
Music streaming: If you're an Optus customer on an eligible plan, you can enjoy music streaming on your mobile or tablet without using your plan's data on the following streaming service apps: Google Play Music, iHeartRadio, Pandora and Spotify. If you're using some premium versions of these services, you may have to pay for a subscription to these services.
You can find out more about Entertainment streaming here.
Student offer: 10% discount off plan fees on 24 month plans & 12 month SIM Only plans applies to new and recontracting services. 10% discount off plan fees for month to month SIM Only plans applies to new services only. Discount will appear on your monthly bill for the life of the plan. Available online and in selected stores only to verified uni students.
You must be a current university student to be eligible for the discount. Optus reserves the right to remove the student discount off your account if you are unable to verify your student status.
$20 bundle discount: One $20 monthly discount applies per eligible broadband and postpaid mobile ($30/mth or above plans) bundle. If you cease your eligible mobile plan the $20 bundle discount will be removed without notice. Not available in conjunction with any other bundle discount offer. For existing customers any existing bundle discounts including the $10 mobile discount and $10 home wireless broadband discount will be removed when taking up this offer. The broadband and mobile services must be in the same name and same billing address to be eligible for the $20 bundle discount.
Cancellation: Your phone repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your phone which will include any amount that Optus was going to cover.
New Phone Trade Up: After 12 months you can pay a one-off fee of $99, return your current device in good working order to Optus and buy a new device on a new 24-month plan. Alternatively if you wish to keep your original device simply pay out the full remaining cost of your device including any amount that Optus was going to cover, then upgrade to a new device on a new 24-month plan. For more info visit optus.com.au/newphonetradeup.
National Talk Inclusions: Can be used for standard talk to Oz numbers, 13/1300 numbers and voicemail retrievals all within Australia.
International SMS/MMS on $40 My Plan Plus: Get unlimited standard international SMS and MMS to selected countries.
International Talk/Text Inclusions on $65/$85/$100/$120 My Plan Plus: Included minutes can be used for standard international calls to numbers in selected countries & unlimited standard international SMS/MMS (selected countries). International minutes billed per minute.
Selected Countries Include: Austria, Bangladesh, Cambodia, Canada, Chile, China, Croatia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, India, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Kingdom, USA and Vietnam. 'yes' International rates apply for excess and non-included usage. See optus.com.au/international.
Data Pool: If you have more than one My Plan Plus (including SIM Only), My Plan Business (including SIM Only & Tech Fund), My Mobile Broadband Plus or Mobile Broadband Business plan on the same billing account, the included monthly data allowance will combine into one data pool, which will be shared by all eligible services on that account. This data can also be shared with any existing Share Data Plan. Any unused data in the data pool expires at the end of each billing month.
Optus Travel™ Pack: Gives you unlimited standard national and international talk, SMS and up to 50MB of data to use in Zone 1 countries per day. For list of countries see optus.com.au/travel. You must activate each day of Optus Travel™ Pack prior to use and if you activate multiple consecutive days, the data allowance will accumulate for use anytime over the consecutive day period. If you exceed your daily or accumulated usage, standard data roaming charges will apply. You can also purchase additional Optus Travel™ Packs. Any data provided as part of an Optus Travel™ Pack is not shareable and will not form part of any Data Pool. Any un-used days of Optus Travel™ Pack are forfeited and cannot be rolled over to the next billing month.
Additional Data: Additional data automatically charged at $10/1GB. If you use more than 150GB we may continue to charge you at the same rates or restrict your data use until next billing period.
General: Fair Go Policy applies. For more info, see our Critical Information Summaries which can be found at optus.com.au/cis or pick one up in store.
Usage Alerts: Usage alerts are not real-time and delays of up to 48 hours may be experienced.
My Account: Services that share data may have a service login to My Account which will display all service numbers contributing or using the shared data pool on the account, and the amount each service has used. If you have more than 6 services on your account you may not be able to use My Account to monitor usage or add/change alerts.
Coverage: With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.
Mobile TV and music streaming: All for use in Australia. Fair Go Policy applies. Stream SD video up to 1.5Mbps & music up to 512kbps. Some streaming services require paid subscriptions. Streaming services subject to change at any time. Downloads, data tethering, streaming on TVs (such as Chromecast & Apple TV), other content such as ads, authentication & app analytics are excluded and will incur data charges. Streaming services may not have apps available on all mobile operating systems. Suitable for one stream per service on mobile & tablet devices only.
Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit
Yes TV by Fetch Mini offer: Sign up/recontract to an $85 or above 24/mth My Plan Plus /My Plan Business plus take a Yes TV by Fetch Mini to receive a $5/month discount on the Yes TV by Fetch Mini. Offer ends 28/2/17. Discount forfeited if mobile is cancelled or you move to an ineligible plan. No rainchecks. If service is cancelled you must return the device otherwise charges apply.
Yes TV by Fetch Mini: requires an active fixed broadband Internet connection and a download speed of at least 3Mbps, a widescreen TV and an external antenna connection. Data charges will apply from your internet service provider. You cannot use your mobile data to watch content from the Yes TV by Fetch Mini. If mobile service is cancelled Yes TV by Fetch Mini service will also be cancelled. If the Yes TV by Fetch Mini service is cancelled you must return the device to Optus or charges will apply.
My Plan Plus SIM Only (12 month options): Cancellation fees apply.
My Plan Plus SIM Only (Month to Month options): Leave when you like; you'll just need to pay the remainder of your handset payments (if any) plus any outstanding charges.
Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan. Coverage varies by device. Check at optus.com.au/coverage
$20/MTH Discount on $120 Plan: Sign up or recontract on a $120 My Plan Plus to get $20/mnth discount off the monthly access fee for the life of the plan. This discount will be applied as a monthly credit to the bill. $20 discount will remain on your service until you recontract, change to an ineligible plan or cancel your plan. Ends 26th February 2017.
Bonus Gear FIT2 Offer: Offer available via redemption from Samsung. Promotion starts at 9.00am (AEDT) 12 Jan 2017 and ends 11.59pm (AEDT) 27 Mar 2017. Claims must be submitted within 14 days of purchase. See www.samsung.com/au/gearfit2 for full T&Cs and further details
Galaxy S7 - Bonus Data: Available if you sign up or recontract to a $65 My Plan Plus with a Samsung Galaxy S7. Bonus Data will remain on your service until you recontract, change to an ineligible plan or cancel your plan. Offer available until 5/03/2017.
Huawei P9 - Bonus Data: Available if you sign up or recontract to a $65 My Plan Plus with a Huawei P9. Bonus Data will remain on your service until you recontract, change to an ineligible plan or cancel your plan. Offer available until 5/03/2017.
Bonus Data on $40 My Plan Plus: Available if you are a select Optus Prepaid customer who converts your existing prepaid service to a new $40 My Plan Plus plan. Bonus data will remain on your service until you recontract, change to an ineligible plan or cancel your plan. Offer ends 26th Feb 2017.
Bonus Data on $65 My Plan Plus: Sign up/recontract to $65 My Plan Plus and get 2GB bonus data for 24 months. Not available in conjunction with any other bonus data offer. Bonus data will appear on second bill. Offer ends 26th March 2017.
Bonus Data on $85 My Plan Plus: Sign up/recontract to $85 My Plan Plus and get 10GB data/mth incl 2GB bonus data for 24 months and 1GB bonus data until you recontract, change or cancel your plan. 2GB bonus data may take up to 72 hours to be applied and will appear on second bill. Offer ends 26th March 2017.
Bonus Data on $40 My Plan Plus 12M SIM Only: Sign up/recontract online to $40 My Plan Plus 12M SIM Only and get 12GB data/mth incl 2GB bonus data for 12 months. Not available in conjunction with any other bonus data offer.Bonus data will appear on second bill. Offer ends 26th February 2017.
Enjoy our superfast 4G Plus network in all capital cities and hundreds of regional towns.
Share the total monthly data across your own or your family's devices, when you connect eligible mobile or mobile broadband plans onto the one bill.
Get free express delivery for online orders anywhere in Australia, to your home or office.
Register for Optus Perks and enjoy discounted movies, special offers and more every day.