The existing account holder will need to enter their current account details to start the request. Once the form is successfully completed, the existing account holder will receive a reference number to provide to the prospective account holder. The prospective account holder then needs to use this reference number to enter their details on the form and complete the application.
We may request additional information depending on the scenario. If your request is due to a Deceased Estate, please see this article for help otherwise, you can either visit us in-store or chat to us.
Once both parties complete the application, it will be processed within 10 business days.
Some services are not able to be transferred online. Please refer to this article for more information on how to complete your transfer of ownership based on service type.
Yes, you can submit one request for multiple services that are listed on the same billing account. If you have multiple accounts, please submit separate requests for each account number.