The existing account holder will need to enter their current account details to start the request. Once the form is successfully completed, the existing account holder will receive a reference number to provide to the prospective account holder. The prospective account holder then needs to use this reference number to enter their details on the form and complete the application.
We may request additional information depending on the scenario. If your request is due to a Deceased Estate, please see this article for help otherwise, you can either visit us in-store or chat to us.