1. Service you would like to move

You don't need to arrange a relocation if you have a Mobile Phone, Mobile Broadband or Home Wireless Broadband service. Instead, update your postal address using the My Optus app or My Account (Log in > Profile > Postal Address)

For Home phone, Home Internet or TV services, please use the form below

Optus Home Phone Number

Please enter a valid phone number

Or Optus Broadband Username

Please check the username.

Or Optus Account Number

Please check the account number.

You can find your account number in the My Optus app, My Account or on your Optus bill.

Please enter a phone number or username or account number.
I'm moving to:

If there is an active service at your address, we may contact you to request a Proof of Occupancy document.

Installation Details
Please enter installation date

We aim to respond to your relocation request within 5 business days. Sometimes it may not be possible for the connection to happen on the chosen date. We'll keep you updated on your relocation via SMS or email.

We will contact you if we need to send a technician to connect your service.

Home Phone Details
Billing Details
Please enter a valid address We are unable to locate your address, please call our Move Solutions team on 133697 Monday-Friday 8am-7pm or Saturday 9am-5pm.
Fees and Charges

Please enter your first name
Please enter your last name
Please enter your date of birth
Please enter your contact number
Please enter a valid e-mail

  • Terms & Conditions
    Optus Home Phone & Broadband

    The terms of Optus ' Standard Agreement will apply to your new service/s.

    We'll try to transfer your current plan and contract to your new address. If this isn't possible, we'll contact you before we continue with your relocation request.

    We'll try to keep your current phone number, however we may need to give you a new number if your address is outside of the current exchange. We'll let you know before we continue with your relocation request.

    If your new address is not serviceable we'll cancel your service. You will not be charged a cancellation fee.

    ADSL2+ Only: If you have a "Back to Base" alarm system installed or plan to install one, a Central Filter will be required so that the ADSL2+ service and the Alarm can work together.