We're here to make moving as painless as possible with our relocation service. Whether you want to
bring your existing Optus services with you, or set up something new, we've got you covered.
You don't need to arrange a relocation if you have a Mobile Phone, Mobile Broadband
or Home Wireless Broadband service. Instead, update your postal address using the My
Optus app or My Account (Log in >
Profile > Postal Address)
For Home phone, Home Internet or TV services, please use the form below
You can find your account number in the My Optus app, My Account or on your Optus bill.
NBN New development fee - Because your home is in a new development area, there's a one-off New Developments Charge of $300.00. The nbn's New Developments Charge will be included as an upfront cost on your Optus bill. What's a new development fee?
If there is an active service at your address, we may contact you to
request a Proof of Occupancy document.
We're usually able to provide a service for most new properties
but we'll need to check to be sure - this can take up to 26 business days.
We aim to respond to your relocation request within 5 business days. Sometimes it may not be possible for the connection to happen on the chosen date. We'll keep you updated on your relocation via SMS or email.
We will contact you if we need to send a technician to connect your service.
There may be some instances where you'll have to change your number, but we'll let you know.
The terms of Optus ' Standard Agreement will apply to your new service/s.
We'll try to transfer your current plan and contract to your new address. If this isn't possible, we'll contact you before we continue with your relocation request.
We'll try to keep your current phone number, however we may need to give you a new number if your address is outside of the current exchange. We'll let you know before we continue with your relocation request.
If your new address is not serviceable we'll cancel your service. You will not be charged a cancellation fee.
ADSL2+ Only: If you have a "Back to Base" alarm system installed or plan to install one, a Central Filter will be required so that the ADSL2+ service and the Alarm can work together.
By submitting this form, you agree to the terms and conditions above, confirm you are the account holder and that all the information provided is accurate and complete.