Optus (we) will provide to you the Optus Prepaid Mobile Service (the service) on the terms of the standard form of agreement (the agreement). The agreement contains full details of the service and the terms and conditions of supply of the service including charging, billing, term and cancellation. This is a summary only. A copy of the agreement can be found at optus.com.au/standardagreements.
Summary of material terms and conditions: To use the service, you need to purchase an Optus Prepaid SIM and activate your SIM card before the date shown on the SIM pack. When you activate your SIM you will be able to select a plan. Some SIM cards come with included credit that can be used towards your plan; check your SIM card packaging for details. If you don't have included credit you will need to recharge with a minimum of $10, depending on your plan to start using the service.
Cost of the service: The cost of the service depends on the pricing plan you select, your use of the service (including, for example, length of call, destination of call and call type, data used and your use of any value added service features), and any changes you make to your pricing plan, the value added service features you use or acquire and if you accept the terms of a special. The cost of each call, message or data use will be deducted from the credit or inclusions in your Prepaid recharge. You will not be sent any bills, invoices or statements recording usage. If you would like further details about the charges, please refer to the standard pricing table or head to optus.com.au.
Complaints: You can contact our complaint resolution team by calling us on 1300 555 002. If you're not happy with the outcome, you may also contact the Telecommunications Industry Ombudsman on 1800 062 058.
Cancelling the service: You may cancel the service at any time. We may cancel the service at any time by giving you at least 30 days notice. We may also cancel or suspend the service at any time if there is an emergency, we reasonably suspect fraud by you or another person, you breach a material term of this agreement and cannot remedy the breach, or do not remedy the breach within 30 days of receiving notice from us, we are required to do so to comply with an order, instruction, request or notice of a regulator, emergency services organisation, other competent authority or under law, you die or, if you are in a partnership, the partnership is dissolved and we reasonably believe we are unlikely to receive payment for the amounts due, the service is suspended for more than 14 days, an intervening event prevents the supply of the service for more than 14 days or we are otherwise entitled to do so under this agreement. We are not liable to you for consequential loss.
Coverage: The service is only available in selected areas in Australia. You may find out about coverage areas by accessing www.optus.com.au/coverage.
Use of the service: You must not make or receive calls or use data other than for your own personal or business use, wholesale any service on our network or use the service in connection with a device that switches or reroutes calls to our from our network. If you do so, we may immediately suspend or cancel the service. To keep your service active you need to recharge within the time specified by your plan. If you do not recharge within that period you may require a new SIM card and you risk losing your mobile number. If the balance of your Optus SIM card is zero, you must add at least the minimum credit before the expiry of the additional period. If you have zero credit you will be able to receive calls and texts in Australia and make calls to 1300 & 1800 numbers in Australia up until the time your recharge expires.
Phone numbers: You do not own the phone number and your right to use the phone number ends if you no longer obtain the service, unless you port the phone number.
Handsets: If you choose to purchase a handset from us, it may be locked to our network. Fees may apply to unlock your phone. Visit optus.com.au/unlock for details. If you do not purchase a mobile phone from us for use with the service, we make no warranty under the agreement that the mobile phone is suitable for use in connection with the service or any value added service feature, or about the quality of the mobile phone.
Service Features: Various value added service features are available to you, including Optus Caller ID, Voicemail, 124YES and various mobile games and applications. If you switch your mobile number from us to another provider, any Optus value-added service will be unavailable. If you are a new customer you may choose one of the Prepaid plan options available at optus.com.au. If you wish to change your Prepaid plan, you may do so by texting MENU to 9999 or online via MyAccount.
Optus Fair Go Policy: Optus Fair Go policy applies to 'commercial purpose use' and 'non-ordinary use' of your plan and sets out the rules and guidelines relating to your use of the Internet. The policy is designed to ensure that your use of the service does not break any laws, interfere with the operation of our network, or interfere with the rights of other Internet users. It also applies to 'unreasonable' and 'unacceptable' uses of your plan. For further details go to optus.com.au/fairgo. Other Formats / Languages: This summary is accessible online at www.optus.com.au/standardagreements. It is also available in other formats or in other languages upon request. For further details please contact Customer Service on 1300 555 002, TTY 1800 123 124, the National Relay Service on 133 677 or the Translating and Interpreting Service on 131 450.