Thank you

Your case is being assigned to a dedicated case manager, who will work with you to resolve your issue shortly.

If you're dealing with an urgent issue such as financial hardship, disconnection of your service, or if disconnection is about to occur, please call us on 133 937 so that we can assist you.

We'll be in touch during business hours (8am to 5pm AEST, Monday to Friday) within 2 business days, and aim to resolve your issue within 10 business days.

Lodge a complaint

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At Optus, we put you and your experience first, which is why your feedback is so important to us. If you're having an issue, we want to help you solve it as soon as possible.

We've made our complaints process easy with the below form. Simply provide your details and one of our specialists will be in touch.

Let's get started.

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Chat with us now so that we can solve your issue as soon as possible.

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You can find this in the My Optus app, My Account or on your Optus bill

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Please describe your issue.
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We aim to resolve all customer complaints in a timely manner.

If you're dealing with an urgent issue such as financial hardship, disconnection of your service, or if disconnection is about to occur, please call us on 133 937.

For anything else, contact us on 133 937, email us at enquiries@optus.com.au or send post through to:

Customer Relations Group
PO Box 306
SALISBURY SOUTH
SA 5106

To download our Complaint Handling Policy, click here.

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