Financial hardship Form

Select your service type

`

Mobile Phone

Select this option if you have a postpaid mobile phone with Optus.

Select

Homephone or broadband

Select this option if you have a home phone or broadband with Optus.

Select

Validate your service

Please enter a valid ten digit mobile number for your account.

Please enter a your service Number/Optus broadband username.

When entering your landline number, be sure to include the area code and full number without spaces. i.e. 029XXXXXXX When entering your username, do not include @optusnet.com.au

Please enter a valid four digit postcode.

A unique validation code will be sent to this number for verification, and you'll need to enter it later.

A unique validation code has been sent to your number for verification, please enter this below to gain access to the offer. Please be patient this can take up to 3 minutes to be delivered.

Please enter the code that you were sent.

Validate code

There was an error validating your code. Please try again later.

Financial Hardship Referral Form

Please answer all questions below. We will use this information to look at possible solutions for you. All information is confidential.

Please enter the name of the account holder.

Please enter the account number.

Please enter a valid service number.

Please select one of the available options.

Please enter a valid ten digit mobile number for your account.

Please enter a valid email address.

Please select one of the available options.

Please enter an occupation.

Please indicate the dollar amount that you are able to pay. Eg. 30.00

Please indicate when you are able to pay in the format dd/mm/yyyy. This must be after todays date.

Please select at least one option.

Thanks for submitting your Financial Hardship Form.

One of our Yes Assist Advocacy consultants will get back to you within three business days.

However, if your query is urgent, please contact our Customer Collections Team on 1300 660 927 between 9am and 5pm AEST, Monday to Friday.