Add Fetch Mini to your plan
Please check if you can add the Mini to your mobile service.
FAQs
What do I need to get Fetch?
You will need the following:
- An Optus Postpaid Mobile service on a $30 or above plan
- An active fixed broadband Internet connection with a download speed of at least 3Mbps
- A widescreen TV
- An external digital antenna connection
How will the Fetch box be activated?
The device will be sent with a new Quick Install Guide. Please follow the quick install guide as a technician will not be required.
How much will it cost?
Fetch Mini is charged at $5 per month for your first Fetch service and $10 per month for your second or third Fetch service. The subscription is month-to-month with no lock-in contract.
What do I get with it?
Free-to-air Catch-Up TV and 30 pre-selected 'Movie Box' movies per month. Access to YouTube on TV as well as your Netflix, Stan and Hayu subscriptions. The ability to browse/purchase content from the 'Movies and TV Store' Recording is not available on the Mini.
Will the data usage count towards my internet allowance?
If you link your service to an Optus Broadband account:
Data used for watching subscription channels and TV shows, movies and trailers accessed via the Fetch TV Store, Movie Store and Movie Box will be zero rated and will not count against your data usage on your Optus Broadband plan. All other content accessed via the internet on the Fetch service will not be zero rated and will be charged against your data usage on that account, and you may incur data usage charges depending upon your Optus plan.
If you link your service to another Internet Service Provider:
All data usage associated with the service including the purchase and/or download of content will be rated and included as part of your data usage for your broadband service; and You may incur normal download charges and/or excess usage charges depending on your broadband plan.
What happens if I cancel or suspend my mobile account?
If the mobile account is cancelled or suspended then the Fetch service will also be cancelled or suspended.
What if I cancel my Fetch service?
There are no cancellations fees for the Fetch subscription. If you cancel the service and do not return the device within the allocated time you will be charged $150 for the device.
Can I use my mobile data to watch content on my Fetch Mini?
No. You can't tether the Fetch Mini to your mobile device to use mobile data.
Can I get premium channel packs on Fetch?
Yes. You can subscribe to additional channel packs such as Kids, Vibe, Variety, Knowledge, Optus Sport, BeIN SPORTS, Ultimate and World Channel Packs for a monthly fee. You can add and remove these channel packs anytime you want.
Where are the numbers on the remote control?
Press the 123... button on the left-hand side of the remote control and the numbers will appear.
Can I record, pause and rewind live TV?
You can NOT record with the Mini set-top-box. You can pause and rewind but limited to about 20 minutes SD TV before the RAM is filled up.
Terms and Conditions
Fetch is available to eligible postpaid mobile customers.
Requires an active fixed broadband Internet connection and a download speed of at least 3Mbps, a widescreen TV and an external antenna connection.
Data charges will apply from your internet service provider.
If the mobile service is cancelled the Fetch service will also be cancelled and you must return the Fetch device to Optus within the allocated time or you will be charged $150 for the equipment and associated costs to Optus.
There are no cancellations fees for the Fetch subscription. If you cancel your Fetch service and do not return the device within the allocated time you will be charged for $150 for the equipment and associated costs to Optus.
Any purchased content such as Movie and TV store content will be charged to the Optus post-paid mobile bill that is associated with the Fetch subscription.
Fetch cannot tether data from a mobile device which means you cannot use your mobile data to watch content from the Fetch.
Buying content gives you a non-transferable right to use that content, provided you maintain your service.
If you cancel your subscription to the Fetch you will lose access to any purchased TV or Movie content.
Actual download speed and in house Wi-Fi performance can be affected by factors such as your equipment and LAN performance, settings, hardware, software, internet activity, location of content accessed and network congestion.
Wi-Fi connection may not be as fast or reliable as a wired device, and in some instances PLA power line adaptor devices may be required in place of Wi-Fi to effectively deliver the service.
Fetch cannot be used for any commercial business purposes.
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