Frequently Asked Questions
Can I use a SIM plan on any mobile device from 10 September 2024?
Our 3G network will soon switch off. It is a requirement that all mobile phones sold in Australia support Triple Zero (000) calling over 4G networks. Older 3G handsets, as well as some newer 4G/5G handsets may not be compliant and are therefore deemed unsafe, as they may not be able to call Triple Zero (000).
To keep you safe, Optus will not support any phone that does not meet the above standards. If you recently connected or re-connected a non-compatible phone on our mobile network, then your phone will not be supported from 10 September 2024.
You will not be able to make/receive calls, text or use mobile data to browse the internet from an unsafe mobile phone from this date. You will need a compatible 4G/5G device to stay connected.
I thought 3G was closing from 28 October 2024. Why will my phone stop working sooner?
The 3G network will still switch off from 28 October 2024. However, to protect our new and re-connecting customers earlier, we will stop supporting non-compatible mobiles that are connected or re-connected from 10 September 2024. These phones pose a risk to customer safety because some may appear to operate normally after 3G is switched off, but will be unable to connect to Triple Zero (000) when the need arises as they are not compatible with 4G/5G voice calling.
How you can protect yourself:
To make sure your new phone works on the Optus network, we recommend that:
1. If buying a new phone, get this from a trusted, Australian-based retailer. These include:
a. Optus or other network providers
b. Direct from manufacturer
c. Major tech retailers
2. If you have purchased or have been given a refurbished phone, second-hand phone, or a phone that was purchased overseas, check that it’s compatible using the AMTA device checking tool
Learn more about our mobile safety policy. For more information about changes to our 3G network and device compatibility, click here.
Where can I redeem the Optus offers?
These special offers are only available on the Optus Employee Advantage portal. These offers cannot be redeemed in any other Optus channels (i.e. Optus Stores, tele sales, etc.)
How many times can I redeem this offer?
Each employee is entitled to a maximum of five redemptions per calendar year, for themselves or their family and friends.
Can I share these offers with my friends and family?
Yes. After you have validated your email address on the Optus Employee Advantage portal, you will receive an email from Optus with a unique link which you can share with your family and friends. Please note, any family and friend referrals count towards your limit of five redemptions per calendar year.
What is the Optus Mobile discount?
A 20% discount is available on selected mobile plan fees. The discount is off monthly access fees only excludes device payment plan or any other additional charges. The discount will apply for 12 months or until you rate plan change or cancel your plan, whichever is earlier.
What is the Optus home Internet discount?
A 10% discount is available to eligible customers who sign up to a new home Internet service. The discount is off plan fees only ((excludes any applicable set-up fees, device cost, bolt-ons or any other additional charges). It will apply for 6 months or until you recontract, rate plan change or cancel your plan, whichever is earlier. Optus nbn™ is available in selected homes. Installation fees may apply if you request a technician installation where a self-install option is available.
What happens if I leave the company? Do I lose the discount?
No. For the mobile plan fees discount you will continue to receive the discount for the first 12 months or until you recontract, rate plan change or cancel your plan, whichever is earlier.
For home Internet you will continue to receive the discount for first 6 months or until you recontract, rate plan change or cancel your plan, whichever is earlier.
Can I add the discount to my existing Optus postpaid service?
No. The discount will not be automatically applied to your existing Optus mobile services, unless you recontract, rate plan change or add a device payment plan to your existing eligible service via the Employee Advantage portal. Additional fees such as remaining device payment or cancellation fees may apply.
When will the discount appear on my bill?
The discount will appear on your first bill.
What happens after I place my order?
Your order will be processed within the next two business days. Optus may need to call you to confirm some of your details to finalise your order. Once it's processed, you'll receive your order number and more info via email or SMS.
Who can I contact at Optus if I have any questions?
Optus has a dedicated dropbox employeeadvantage@optus.com.au to support this program so just drop them a line and someone will endeavour to get back to you within 2 - 5 business days.