ULTIMATE PACK INCLUDES ALL 45+ CHANNELS
KIDS
KNOWLEDGE
VIBE
VARIETY
Credit Check Scripts (Must read Verbatim):
We need to do a credit check before setting you up with a monthly billing account. For info on how we handle your credit information, including the credit reporting bodies we work with and are likely to disclose it to. Checkout our privacy policy at optus.com.au/privacy
Critical Information Summary (CIS) (Must read Verbatim):
There is a document called a Critical Information Summary which summarises your plan. If you want, I can send you a copy before I start your order. Or we can continue now and I'll send you a copy after our converstion is completed.
YES: This will need to be downloaded from Digital Navigator and emailed to the customer at that time
NO: Tell customer they will receive a copy of the CIS in their confirmation email
| Optus Wireless Broadband | $60 | $80 |
| Min total cost for the first month | $60+upfront modem cost | $80+upfront modem cost |
| Data | 200GB | 500GB |
| Extra data $10/10GB | ||
| Data pool | X | X |
| Speed | 4G | |
| Optus Sport | N/A | |
| National Geographic Documentaries, articles and photos - available until June 2020 unless extended | N/A | |
| Music Streaming Stream Google Play, iHeartRADIO and Spotify without using your data | N/A | |
| Mobile TV Streaming Stream Netflix and Stan without using your data | N/A | |
| Fetch TV | N/A | |
| Business Support when you add an ABN / ACN to your account | My Business Fastlane 24/7 Live Chat | |
| Cancellation Policy | There are no plan cancellation fees however you will have to pay all charges up until the date of cancellation. | |
| Optus Wireless Broadband | $60 | $80 |
| Min total cost for the first month | $1,440 | $1,920 |
| Data | 200GB | 500GB |
| Extra data $10/10GB | ||
| Data pool | X | X |
| Speed | 4G | |
| Optus Sport | N/A | |
| National Geographic Documentaries, articles and photos - available until June 2020 unless extended | N/A | |
| Music Streaming Stream Google Play, iHeartRADIO and Spotify without using your data | N/A | |
| Mobile TV Streaming Stream Netflix and Stan without using your data | N/A | |
| Fetch TV | N/A | |
| Business Support when you add an ABN / ACN to your account | My Business Fastlane 24/7 Live Chat | |
| Cancellation Policy | There are no plan cancellation fees however you'll have to pay any remaining payments for your device if you have chosen a repayment option. Plus, all charges up until the date of cancellation. | |
Your order is on backorder. This means that, due to high demand, we're currently out of stock but we will be getting more shipments, and your order is in the queue. Delays are expected and we can't give you an exact timeframe for delivery, but we'll be in touch with updates. We will also email once your order is processed with your order confirmation number, and SMS you when your order ships from our warehouse. Your plan and handset repayments will begin when the device is dispatched from our warehouse
Want a new phone every year? Lease on My Plan Flex.
You have the option to upgrade to a new phone after 12 months, simply:
Your options at the end of lease:
DAMAGE AND CANCELLATION FEES APPLY. Monthly device charges are reduced by a credit. You don't own the device and you'll be charged a damage fee of up to $499 if the device is not returned in good working order, including at the end of the lease. If you cancel early you may not be able to return the device and may have to pay the remaining phone charges (plus device credits) as well as plan cancellation fees. For more detail, see the Critical Information Summary for your selected plan.
For more information, including Terms and Conditions, head to the My Plan Flex overview.
Want a new phone every year? Lease on My Plan Business Flex.
You have the option to upgrade to a new phone after 12 months, simply:
Your options at the end of lease:
DAMAGE AND CANCELLATION FEES APPLY. Monthly device charges are reduced by a credit. You don't own the device and you'll be charged a damage fee of up to $499 if the device is not returned in good working order, including at the end of the lease. If you cancel early you may not be able to return the device and may have to pay the remaining phone charges (plus device credits) as well as plan cancellation fees. For more detail, see the Critical Information Summary for your selected plan.
For more information, including Terms and Conditions, head to the My Plan Business Flex overview.
The phone needs to be in 'good working order' when you return it for trade up. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:
You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features.
If you are 12 - 24 months into your contract on My Plan Plus, you can upgrade and keep your current phone by paying out any remaining handset repayments, along with any amount Optus was going to cover and get a new one on a new eligible 24-month plan. To upgrade, choose your preferred phone and plan and proceed to checkout. After checkout, you will receive an SMS or phone call within 48 hours to advise you of any additional fees and confirm whether you'd like to pay it out and keep your phone
If you're on a plan with a 12 month upgrade option, after 12 months, you can pay a one-off fee to return your current phone in good working order and get a new one on a new eligible 24-month plan. To do this, head into store.
After 24 months, great news - you have nothing further to pay. Simply proceed with your order and you can keep your old handset and sign up with a new phone and plan.
After 12 months, you can pay a one-off $99 fee to return your current phone in good working order and get a new one on a new 24-month plan. Alternatively, keep your current phone - simply pay it out, along with any amount Optus was going to cover and get the latest one on a new 24-month plan.
To upgrade or trade up, choose your preferred phone and plan and proceed to checkout. After checkout, you will receive an SMS within 48 hours to advise you of your upgrade options and cost.
After 24 months, great news - you have nothing further to pay. Simply proceed with your order and you can keep your old handset and sign up with a new phone and plan.
Choose an Apple Watch after selecting your plan and entertainment options and pay off the cost of the watch with your monthly bill.
Activate Optus Number Share to make calls on your watch.
Get Optus Number Share for $0 for the first 6 months when you sign up before 31/12/2018. After 6 months you will be charged $5 per month if you do not deactivate Optus Number Share. Limited availability
If you want to upgrade, the phone needs to be in good working order. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:
You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we sold to you.
