ULTIMATE PACK INCLUDES ALL 45+ CHANNELS
KIDS
KNOWLEDGE
VIBE
VARIETY
Credit Check Scripts (Must read Verbatim):
We need to do a credit check before setting you up with a monthly billing account. For info on how we handle your credit information, including the credit reporting bodies we work with and are likely to disclose it to. Checkout our privacy policy at optus.com.au/privacy
Critical Information Summary (CIS) (Must read Verbatim):
There is a document called a Critical Information Summary which summarises your plan. If you want, I can send you a copy before I start your order. Or we can continue now and I'll send you a copy after our converstion is completed.
YES: This will need to be downloaded from Digital Navigator and emailed to the customer at that time
NO: Tell customer they will receive a copy of the CIS in their confirmation email
Your service is billed in advance, so you will receive your first bill shortly. Billing for your new service will begin from the date that we activate your services. For more details about billing, please refer to the CIS.
You will need to provide the Driver your Australian drivers licence, Government issued Proof of Age or Passport when you sign for your delivery.
Sign up or recontract to any Wireless Broadband Plan (Primary Service) and also sign up to selected 24 month or 12 month mobile plans ( excl $30 plan and Promo Plus/Flex Plans) on the same day in the same channel to receive an access fee discount on the mobile plan. The 20% access fee discount will apply for the minimum term of the mobile plan and will be removed earlier if you recontract, change, or cancel any service or move any service to a separate billing account. After the minimum term, we have the right to remove the discount without notice. Discount is not available with other mobile discount offers. Maximum of 5 discounts per account.
Sign up or recontract to any Wireless Broadband Plan (Primary Service) and also sign up to selected 24 month or 12 month mobile plans (excl $30 plan and Promo Plus/Flex plan) within 30 days of Primary Service order submission to receive an access fee discount on the mobile plan. The 10% access fee discount will apply for the minimum term of the mobile plan and will be removed earlier if you recontract, change or cancel any service or move any service to a separate billing account. After the minimum term, we have the right to remove the discount without notice. Discount is not available other mobile discounts offers. Maximum of 5 multi service discounts per account.
You must contact Optus so that we can assess your coverage issues. If we accept your request, we will arrange cancellation of your service.
If you choose to return the device that was purchased from Optus it must be returned in good working order within 14 days of the cancellation request. Where you choose to return the device and do not return the device in good working order within 14 days of the cancellation request, you will be required to pay remaining device charges.
If you choose to keep your device, you will be required to pay remaining device charges.
You will be required to pay anything not included in your plan incurred up to and including the month that you cancel, such as additional data, talk or text usage, roaming, additional features, value add services, insurance or accessories.
Please note that the Optus Coverage Commitment does not affect any other rights or remedies you may have under the law, including the Australian Consumer Law.
You must contact Optus so that we can assess your coverage issues. If we accept your request, we will arrange cancellation of your service.
If you choose to return the device that was purchased from Optus it must be returned in good working order within 14 days of the cancellation request. Where you choose to return the device and do not return the device in good working order within 14 days of the cancellation request, you will not be eligible for a refund for the cost of the device.
You will be required to pay anything not included in your plan incurred up to and including the month that you cancel, such as additional data, talk or text usage, roaming, additional features, value add services, insurance or accessories.
| Term | M2M | 24M | ||
|---|---|---|---|---|
| Price/Data | $65 200GB | $85 6500GB | $65 200GB | $85 500GB |
| Min. Total Cost | $65+upfront modem cost | $85+upfront modem cost | $1,560 | $2,040 |
| Entertainment | No entertainment options available | |||
| Data Pool | No | |||
| Data Top-up | $10 for 10GB Up to 5 tiers (50GB) If you use more than 50GB of top-up data, we may continue to charge you at the sama rates, restrict your data or show your speed to 256Kbps until the next billing period. | |||
| Bundling | These plans are eligible for the second service discount offer, however it must be the primary service (anchor service). | |||
| Speed | QCI 9 (4G Network) | |||
| Throttling | N/A, unless top-up cap is reached | |||
| Devices | Optus-supplied modems only | |||
| Cancellation | N/A | N/A | Your device repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the remaining full cost of your device which will include paying the monthly credit value that Optus was going to cover. | |
Your order is on backorder. This means that, due to high demand, we're currently out of stock but we will be getting more shipments, and your order is in the queue. Delays are expected and we can't give you an exact timeframe for delivery, but we'll be in touch with updates. We will also email once your order is processed with your order confirmation number, and SMS you when your order ships from our warehouse. Your plan and handset repayments will begin when the device is dispatched from our warehouse
Want a new phone every year? Lease on My Plan Flex.
You have the option to upgrade to a new phone after 12 months, simply:
Your options at the end of lease:
DAMAGE AND CANCELLATION FEES APPLY. Monthly device charges are reduced by a credit. You don't own the device and you'll be charged a damage fee of up to $499 if the device is not returned in good working order, including at the end of the lease. If you cancel early you may not be able to return the device and may have to pay the remaining phone charges (plus device credits) as well as plan cancellation fees. For more detail, see the Critical Information Summary for your selected plan.
For more information, including Terms and Conditions, head to the My Plan Flex overview.
Want a new phone every year? Lease on My Plan Business Flex.
You have the option to upgrade to a new phone after 12 months, simply:
Your options at the end of lease:
DAMAGE AND CANCELLATION FEES APPLY. Monthly device charges are reduced by a credit. You don't own the device and you'll be charged a damage fee of up to $499 if the device is not returned in good working order, including at the end of the lease. If you cancel early you may not be able to return the device and may have to pay the remaining phone charges (plus device credits) as well as plan cancellation fees. For more detail, see the Critical Information Summary for your selected plan.
For more information, including Terms and Conditions, head to the My Plan Business Flex overview.
The phone needs to be in 'good working order' when you return it for trade up. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:
You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features.
If you are 12 - 24 months into your contract on My Plan Plus, you can upgrade and keep your current phone by paying out any remaining handset repayments, along with any amount Optus was going to cover and get a new one on a new eligible 24-month plan. To upgrade, choose your preferred phone and plan and proceed to checkout. After checkout, you will receive an SMS or phone call within 48 hours to advise you of any additional fees and confirm whether you'd like to pay it out and keep your phone
If you're on a plan with a 12 month upgrade option, after 12 months, you can pay a one-off fee to return your current phone in good working order and get a new one on a new eligible 24-month plan. To do this, head into store.
After 24 months, great news - you have nothing further to pay. Simply proceed with your order and you can keep your old handset and sign up with a new phone and plan.
After 12 months, you can pay a one-off $99 fee to return your current phone in good working order and get a new one on a new 24-month plan. Alternatively, keep your current phone - simply pay it out, along with any amount Optus was going to cover and get the latest one on a new 24-month plan.
To upgrade or trade up, choose your preferred phone and plan and proceed to checkout. After checkout, you will receive an SMS within 48 hours to advise you of your upgrade options and cost.
After 24 months, great news - you have nothing further to pay. Simply proceed with your order and you can keep your old handset and sign up with a new phone and plan.
Choose an Apple Watch after selecting your plan and entertainment options and pay off the cost of the watch with your monthly bill.
Activate Optus Number Share to make calls on your watch.
Get Optus Number Share for $0 for the first 6 months when you sign up before 31/12/2018. After 6 months you will be charged $5 per month if you do not deactivate Optus Number Share. Limited availability
If you want to upgrade, the phone needs to be in good working order. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:
You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we sold to you.
