Activate or Replace your SIM

Hi there,
If you're looking to activate a new or replacement SIM card, please choose an option below.

The following service providers use the Optus Network:
  • Amaysim
  • iiNet
  • Dodo
  • Vaya
  • Virgin
Or check with your service provider.

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You can find your order number on the confirmation email you received from Optus.

Before you start

Your SIM card should auto-activate within 4 hours of delivery. To check if your SIM has already been activated, insert it into your device and turn the device off and back on again. You will see "Optus" next to the coverage bars once the SIM is active. Remember to restart your device regularly to check if activation has been completed.

If your SIM fails to activate

If your SIM card fails to activate after 4 hours of delivery, you can get help with your SIM activation by talking with our chat team.

As you're porting your number from a service provider that uses the Optus network, you'll need to chat with us to activate your SIM.

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To replace your SIM card, you’ll need to use My Account and follow the steps below:
  1. Log in to My Account and scroll down
  2. Click on your service
  3. Click on 'Settings' or 'Manage > Show all settings'
  4. Select the option for activating a SIM card
  5. Follow the online prompts

If you are trying to replace a SIM for your Optus Mobile Broadband device or don't have My Account, you can call our team to assist you further on 1300 760 026

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To replace your SIM card, you'll need to use My Account and follow the steps below:
  1. Log in to My Account and scroll down
  2. Click 'View Details' (if you have multiple services, select the relevant service instead)
  3. Click 'Manage'
  4. Click 'Show all settings'
  5. Click 'Activate a new SIM card for your phone' and follow the prompts
To replace your SIM card, you'll need to use My Account and follow the steps below:
  1. Log in to My Account and scroll down
  2. Click 'Settings' next to your service.
  3. Scroll to 'Activate Replacement SIM'
  4. Click on 'Activate' and follow the prompts

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Success! You should be up and running in less than 4 hours.

Pop your new SIM in your phone and switch it back on.