Your iPhone is on back order. What does this mean?
Your order will be placed in a queue due to high demand. This means we're currently out of stock but there are shipments on the way.
We can't give you an exact timeframe for delivery but we'll send you an email once your order is processed with your order confirmation number. We'll also SMS you when your order ships from our warehouse. If you're a recontracting Optus customer you will be charged for your plan and handset once your order is processed. We will send you an email confirmation once this occurs.
When we deliver your device we will credit you a pro-rata amount for your plan access fee and handset for the period of time when your handset was unavailable.
The Yes TV by Fetch Mini is an easy way to bring tons of entertainment to your living room, all in the one place.
Choose from a range of channel packs, or grab all 35+ premium channels with the Ultimate Pack. You can also access your existing Netflix and Stan subscriptions via Fetch Mini.
You can also ensure you're there for every moment, with the ability to pause and rewind live content. Magic.
With the outstanding Ultimate Pack on the Yes TV by Fetch app, you'll be able to watch 45+ premium pay TV channels on the go. Watch popular channels like CNN, ESPN, Nickelodeon, National Geographic and more, and you can do it without using your data when you add Mobile TV Streaming to your eligible Optus plan for just $10/month.
Upon checkout, you will receive an SMS with instructions on how to activate your service, including retrieving your activation code and downloading the app from the App Store or Google Play.
Already have a Yes TV by Fetch set-top box? You don't need this app - your existing subscription includes a companion app.
5 places you should visit
Take the road less travelled, leave the swarm of tourists behind and get ready to head off the beaten track. These unusual tourist destinations will give you bragging rights.
Mark O, you're going to Vegas!
Congratulations to Mark O from the Northern Territory, the winner of a trip to Vegas with a lucky friend to the iHeart Radio Music Festival in September valued at $9,600. You're in for a trip of a lifetime, get ready to dance!
Can I go into any Optus store or call Optus and receive the 10% student discount?
No, this offer is available online.
What type of student do I have to be to be eligible for the discount?
You must be a current university or TAFE student to be eligible for the discount. Optus reserves the right to remove the student discount off your account if you are unable to verify your student status.
I'm having an issue getting my promo code?
If you have entered your student email and haven't received your promo code or if your uni does not have an .edu email address, get in touch at email@example.com with a scanned copy of your current Student ID or enrolment letter and we will send you your promo code.
When will the discount appear on my bill?
The offer will appear on your first bill and for the life of your plan.
How many promo codes can I use?
Only one promo code will be given to each student. Promo codes are single use codes and will expire after one use.
How do I keep track of my usage?
We'll send you usage alerts once you've reached approximately 50%, 85% and 100% of your individual or pooled data inclusions.
We'll also send you usage alerts when you've reached 85% and 100% of any extra data that you use above your standard plan inclusion each month.
And, you can check usage by:
What is data sharing with Data Pool?
Data Pool is perfect for families and for individuals with multiple mobile and mobile broadband devices who want to get the most out of their data inclusions. Learn more.
What is 4G Plus and how will it benefit me?
We've been putting in the hard yards to expand our 4G coverage, so that customers can enjoy faster mobile internet in more places.
Our 4G Plus network now covers 95% of the Australian population, making 4G available in all major cities and hundreds of regional and holiday towns. Learn more.
What happens if I go over my plan's included data?
Great news - we'll automatically top up your data for just $10 per extra 1GB. This extra data can also be used across all devices when connected to a Data Pool.
We'll also send you usage alerts so you can monitor your spend - and, you can always see how your usage is travelling in the My Optus App.
How do I change plans?
If you are an existing Optus customer
As a heads up, if you're looking to move from one of our older plans to our latest My Plan Plus (March 2016), you'll have to re-contract. Log into My Account to check if you're eligible.
If you're new to Optus and/or switching your number to us...
How will i receive my order?
Need to know when your delivery will arrive? How we keep you informed? All the answers are right here.
What is data free entertainment streaming?
Mobile TV streaming: If you're an Optus postpaid customer on an eligible plan, you can enjoy streaming movies and TV on your mobile without using your plan's data on Yes TV by Fetch, Netflix, Stan, ABC iview, ABC KIDS iview and ABC ME. You just need subscriptions to Yes TV by Fetch, Netflix and Stan.
Mobile TV Streaming Offer: Sign up/recontract to selected My Plan Plus/My Plan Business plan by 4/6/17 and get access to data free mobile TV streaming on selected streaming apps at no additional cost. Your bill will show a $10 charge for this and corresponding credit. Mobile TV streaming activated up to 4 days after you receive your handset.
Music streaming: If you're an Optus customer on an eligible plan, you can enjoy music streaming on your mobile or tablet without using your plan's data on the following streaming service apps: Google Play Music, iHeartRadio, Pandora and Spotify. If you're using some premium versions of these services, you may have to pay for a subscription to these services.
You can find out more about Entertainment streaming here.
Student offer: 10% discount off plan fees on 24 month plans & 12 month SIM Only plans applies to new and recontracting services. 10% discount off plan fees for month to month SIM Only plans applies to new services only. Discount will appear on your monthly bill for the life of the plan. Available online and in selected stores only to verified uni students. Recontracting 12M SIM only customers can only recontract online.
You must be a current university student to be eligible for the discount. Optus reserves the right to remove the student discount off your account if you are unable to verify your student status.
National Talk Inclusions: Can be used for standard talk to Oz numbers, 13/1300 numbers and voicemail retrievals all within Australia.
Selected Countries Include: Austria, Bangladesh, Cambodia, Canada, Chile, China, Croatia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, India, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Kingdom, USA and Vietnam. 'yes' International rates apply for excess and non-included usage. See optus.com.au/international.
International SMS/MMS on $40 My Plan Plus: Get unlimited standard international SMS and MMS to selected countries.
International Talk/Text Inclusions on $65/$85/$100/$130/$160 My Plan Plus: Included minutes can be used for standard international calls to numbers in selected countries & unlimited standard international SMS/MMS (selected countries). International minutes billed per minute.
Data Pool: If you have more than one My Plan Plus (including SIM Only), My Plan Business (including SIM Only & Tech Fund), My Mobile Broadband Plus or Mobile Broadband Business plan on the same billing account, the included monthly data allowance will combine into one data pool, which will be shared by all eligible services on that account. This data can also be shared with any existing Share Data Plan. Any unused data in the data pool expires at the end of each billing month.
Additional Data: Additional data automatically charged at $10/1GB. If you use more than 150GB we may continue to charge you at the same rates or restrict your data use until next billing period.
General: Fair Go Policy applies. For more info, see our Critical Information Summaries which can be found at optus.com.au/cis or pick one up in store.
Usage Alerts: Usage alerts are not real-time and delays of up to 48 hours may be experienced.
My Account: Services that share data may have a service login to My Account which will display all service numbers contributing or using the shared data pool on the account, and the amount each service has used. If you have more than 6 services on your account you may not be able to use My Account to monitor usage or add/change alerts.
Coverage: With 3G devices, you can access our 3G (UMTS 2100 MHz / 900 MHz) network. With 4G devices and a compatible plan, you can access our 3G network plus some or all of our 4G Plus network. Our 4G Plus network uses multiple frequencies (LTE 700 / 1800 / 2100 / 2300 / 2600 MHz) to provide coverage. Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage based on your address and device.
Mobile TV and music streaming: All for use in Australia. Fair Go Policy applies. Stream SD video up to 1.5Mbps & music up to 512kbps. Some streaming services require paid subscriptions. Streaming services subject to change at any time. Content such as ads, authentication & app analytics are excluded and will incur data charges. Streaming services may not have apps available on all mobile operating systems. Suitable for one stream per service on mobile & tablet devices only. Mobile broadband customers will need an Optus mobile/home broadband service to get Yes TV by Fetch.
Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription or you move to an ineligible plan. Where your plan includes Optus Sport at no additional cost, your bill will show a $15 charge and corresponding credit
24 month My Plan Plus
Cancellation: Your phone repayments are reduced by a monthly credit. If you need to cancel your plan there are no plan cancellation fees, simply pay out the full remaining cost of your phone which will include any amount that Optus was going to cover.
New Phone Trade Up: After 12 months you can pay a one-off fee of $99, return your current device in good working order to Optus and buy a new device on a new 24-month plan. Alternatively if you wish to keep your original device simply pay out the full remaining cost of your device including any amount that Optus was going to cover, then upgrade to a new device on a new 24-month plan. For more info visit optus.com.au/newphonetradeup.
$160 My Plan Plus 6 Services per account: Limit of 6 services applies on an account which has a $160 My Plan Plus service.
International Roaming Inclusions: $130 and $160 My Plan Plus give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use in Zone 1 country per month. For list of countries see optus.com.au/travel. If you exceed your included data allowance then standard PAYG data roaming charges will apply. Any unused included data for the month is forfeited and cannot be rolled over to the next billing month.
Fast-tracked Service: Fast-tracked customer service only available on the $160 My Plan Plus. An eligible number must be entered to receive fast-tracking when you call customer service on 133 937.
Optus Travel™ Pack: Gives you unlimited standard national and international talk, SMS and up to 50MB of data to use in Zone 1 countries per day. For list of countries see optus.com.au/travel. You must activate each day of Optus Travel™ Pack prior to use and if you activate multiple consecutive days, the data allowance will accumulate for use anytime over the consecutive day period. If you exceed your daily or accumulated usage, standard data roaming charges will apply. You can also purchase additional Optus Travel™ Packs. Any data provided as part of an Optus Travel™ Pack is not shareable and will not form part of any Data Pool. Any un-used days of Optus Travel™ Pack are forfeited and cannot be rolled over to the next billing month.
Yes TV by Fetch Mini: requires an active fixed broadband Internet connection and a download speed of at least 3Mbps, a widescreen TV and an external antenna connection. Data charges will apply from your internet service provider. You cannot use your mobile data to watch content from the Yes TV by Fetch Mini. If mobile service is cancelled Yes TV by Fetch Mini service will also be cancelled. If the Yes TV by Fetch Mini service is cancelled you must return the device to Optus or charges will apply.
Bonus Data $85 My Plan Plus: Sign up/recontract to the $85 My Plan Plus and get 3GB bonus data included for the life of the plan. Offer available until 4/6/17.
Bonus Data $100 My Plan Plus: Sign up/recontract to the $100 My Plan Plus and get 5GB bonus data included for the life of the plan. Offer available until 4/6/17.
My Plan Plus SIM Only
My Plan Plus SIM Only (12 month options): Cancellation fees apply.
My Plan Plus SIM Only (Month to Month options): Leave when you like; you'll just need to pay the remainder of your handset payments (if any) plus any outstanding charges.
International Talk/Text Inclusions on $50/$60 My Plan Plus SIM Only (Month to Month) & $40/$55/$70 My Plan Business SIM Only (12 Months): Included minutes can be used for standard international calls to numbers in selected countries & unlimited standard international SMS/MMS (selected countries). International minutes billed per minute.
International SMS/MMS on $35 My Plan Plus SIM Only (Month to Month) & $30 My Plan Plus SIM Only (12 Months): Get unlimited standard international SMS and MMS (selected countries).
$40 My Plan Plus 12M SIM Only Online plan: Sign up/recontract and get 12GB data/mth (incl 10GB data + 2GB bonus data for 12 months). Not available in conjunction with any other bonus data offer. Bonus data will appear by your second bill. Offer ends 14th May 2017.
Enjoy our superfast 4G Plus network in all capital cities and hundreds of regional towns.
Share the total monthly data across your own or your family's devices, when you connect eligible mobile or mobile broadband plans onto the one bill.
Get free express delivery for online orders anywhere in Australia, to your home or office.
Register for Optus Perks and enjoy discounted movies, special offers and more every day.