Your iPhone is on back order. What does this mean?
Your order will be placed in a queue due to high demand. This means we're currently out of stock but there are shipments on the way.
We can't give you an exact timeframe for delivery but we'll send you an email once your order is processed with your order confirmation number. We'll also SMS you when your order ships from our warehouse. If you're a recontracting Optus customer you will be charged for your plan and handset once your order is processed. We will send you an email confirmation once this occurs.
When we deliver your device we will credit you a pro-rata amount for your plan access fee and handset for the period of time when your handset was unavailable.
With the outstanding Ultimate Pack on the Yes TV by Fetch app, you'll be able to watch 45+ premium pay TV channels on the go. Watch popular channels like CNN, ESPN, Nickelodeon, National Geographic and more, and you can do it without using your data when you add Mobile TV Streaming to your eligible Optus plan for just $10/month.
Upon checkout, you will receive an SMS with instructions on how to activate your service, including retrieving your activation code and downloading the app from the App Store or Google Play.
Already have a Yes TV by Fetch set-top box? You don't need this app - your existing subscription includes a companion app.
The phone needs to be in "good working order", when you return it either for an upgrade or at the end of your lease. This means the phone is fully functional - that is, it makes and receives calls and texts, connects to the internet, and is not physically damaged, except for normal wear and tear as reasonably determined by us. For example, the phone:
Can power on and off.
Has a fully functional touchscreen and battery.
Is not physically damaged (e.g. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing, does not have any missing buttons or damage to other components such as charging ports or SIM tray).
Does not have any missing, disassembled, customised or non-original parts (this does not affect your rights under the Australian Consumer Law).
Is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay)
Has any locking features disabled (for example, find my iPhone on iOS devices).
Is not IMEI blocked.
Is the phone you leased from us under the mobile equipment lease plan.
You'll also need to make sure that the phone is in return condition. Make sure you back up your data and then delete your personal/confidential information. You'll also need to perform a factory reset and remove the SIM and any memory cards, plus disable all locking features. Additionally, you'll need to provide all documentation reasonably requested by us to help make sure the phone you're returning is the same phone we leased to you.
DAMAGE AND CANCELLATION FEES APPLY. Monthly device charges are reduced by a credit. You don't own the device and you'll be charged a damage fee of up to $499 if the device is not returned in good working order, including at the end of the lease. If you cancel early you may not be able to return the device and may have to pay the remaining phone charges (plus device credits) as well as plan cancellation fees. For more detail, see the Critical Information Summary for your selected plan.
If you are 12 - 24 months into your contract, you may be eligible for early upgrade. Simply pay out any remaining handset repayments and keep your phone. Alternatively, you can head in to store opt to pay $99 and trade up your current phone in good working order for a new phone.
To upgrade choose your preferred phone and plan and proceed to checkout. After checkout you will receive an SMS within 48 hours to advise you of any additional fees and confirm whether you'd like to pay out and keep your phone. To trade up, head in to store.
If you are 24 months into your plan, great news - You have nothing further to pay. Simply proceed with your order and you can keep your service with a new phone and plan.