$10 SIM Starter Kit

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$10 SIM
Starter Kit

SIM starter Kit: $10 $3 Offer ends 28th Feb 18. Limit 1 per customer.

ACTIVATE ON A PLAN THAT SUITS YOU BEST

WHY OPTUS PREPAID?

PREPAID FAQs

  • How to check my prepaid balance and data usage?

    You can check your prepaid credit, balance, expiry date and data usage via My Optus App or SMS 'menu' to 9999. Learn more

  • Can I change or move between prepaid plans?

    SMS the number '4' to 9999 to change your prepaid plan or call Care 1300 737 252. Learn more
    You can change your plan via SMS and is free to use in Australia 24/7. The best time to change your plan is when you're out of credit, your credit is expired or is about to expire.

  • How to add, change or remove prepaid AutoRecharge?

    Optus AutoRecharge is an online service that will enable you to register your credit card and set up automated recharges for your Optus Prepaid service. To use AutoRecharge you'll need a valid credit or debit card. More information on AutoRecharge can be found here.

  • Can I tether from my service?

    No, data free audio music streaming does not include tethering of any kind.

  • Can I keep my number when switching to Optus prepaid?

    Yes! Transferring a phone or service number between phone companies is called 'porting'. The following steps summarise what needs to happen if you want to keep your number and transfer it to Optus.

    1. Head to optus.com.au/activate and have your new Optus Prepaid SIM & some ID handy
    2. Find the Optus SIM number located on your SIM or your SIM card holder
    3. Enter Your Details and be sure they match the details of your current Mobile Service Provider's record
    4. Select Keep Your Number when you've reached the Your Number section in Step 3 and enter your mobile number
    5. Make sure you provide us authority to contact your current Mobile Service Provider and arrange the transfer

    If you've already activated your SIM card and have been allocated a new number, you won't be able to replace the new number with your old number.

    Need help transferring your number over?
    For Prepaid activations call 1300 737 252

    How long does the porting transfer take?
    You can request to transfer to us online at any time; however a number will only 'physically' switchover during the times/days shown below. So if you make a request outside of these hours, your service will remain active with your existing provider until the next business day and then switchover. Switching normally occurs within about 20 minutes, but can take up to 4 hours during these times.

    Monday - Friday:

    08:00AM - 08:00PM

    What will it cost?
    Sometimes if you cancel a contract with another service provider early, they may charge you a fee. Be sure to check with your existing provider as Optus is not liable for any fees incurred as a result of you transferring your service from another carrier.

  • How do I recharge my prepaid mobile phone?

    There are many ways you can recharge your prepaid mobile phone service such as online (using a prepaid voucher, credit/debit card, internet banking transfer or PayPal.), Otherwise download the My Optus App it's our favourite way to recharge! Learn more

  • What is data free music streaming about?

    If you're an Optus Prepaid customer on an eligible plan, you can enjoy data free music streaming through the following mobile apps: Google Play Music, iHeartRadio, Pandora and Spotify until 16 July 2017.

    Although streaming music from these apps won't use your included data, you need to have some data or MyCredit in your balance for the apps to work.

    To check if you're on an eligible plan, type your Prepaid mobile number into the eligibility checker on optus.com.au/prepaidmusic

  • How will music be streamed through my single service?

    Our streaming service has been designed to not exceed 512 Kbps. This speed is for single usage on your service, to enable you to stream audio music data free through the included mobile music service apps.

Still have questions?

  • FAQs

    Q. How do I redeem the bonus data offer?

    A. It's simple. Any new customer who activates a $10 SIM Starter Kit onto Prepaid Ultimate Plus from 15 January 2018 until 28 March 2018 will be eligible for the offer. This bonus data will be automatically applied to the customer's MyData balance, however there may be a delay in the application of the bonus data of up to 72 hours. Customers need to keep an eye out for an SMS we'll send them confirming when the bonus data has been applied. Offer can only be claimed once per customer.

    Q. When will the bonus data expire?

    A. The bonus data will expire at the same time as the standard inclusion, or if recharge occurs before credit expiry, customers can keep rolling over their unused data up to a max of 10GB. Data that has been rolled over can be found under "MyData Rollover" in their balance. It will be used after any remaining MyData.

    Q. Can I get this offer on other Optus Prepaid plans?

    A. No, this offer is only available to new customers who activate a $10 SIM Starter Kit onto Prepaid Ultimate Plus within the offer period.

    Q. How will I know when the bonus data has been applied?

    A. Your bonus data should appear as part of your MyData balance once you recharge, however there can sometimes be a delay of up to 72 hours for the bonus data to be applied. We'll send you an SMS to confirm when your bonus data has been applied. You can check the My Optus app or text "BAL" to 9999 to check your Prepaid balance at any time.

    Q. How will the bonus data appear when I check my Prepaid balance?

    A. Your standard data and bonus data will both appear in your balance as "MyData". You will receive an SMS confirming when the bonus data has been applied. You can check your balance anytime by downloading the My Optus app.

    Q. What inclusions will I receive on subsequent $10 Prepaid Ultimate Plus recharges?

    A. All subsequent $10 recharges on Prepaid Ultimate Plus will get you 500MB data, data free music streaming on selected apps (until 22 March 2018), up to 100 minutes of standard national calls and unlimited standard national SMS/MMS, all for use in Australia within 7 days. To check out inclusions on other Prepaid Ultimate Plus recharges, head to optus.com.au/prepaidplans

    Q. When does this offer end?

    A. In order to get the bonus data, you'll need to activate a $10 SIM onto Prepaid Ultimate Plus by 28 March 2018.

    Q. On subsequent $30+ recharges, am I eligible for the advertised data offer?

    A. Yes. The available data offer will vary based on when the $10 SIM was activated.

    • If you activated your $10 SIM between 15 January 2018 - 4 February 2018 inclusive: You will receive 10GB (3GB standard + 7GB bonus) on first recharge of $30 on Prepaid Ultimate Plus, provided you recharge $30 by 4 February 2018.
    • If you activated your $10 SIM between 5 February 2018 - 28 March 2018 inclusive: You will receive 8.88GB (3GB standard + 5.88GB bonus) on first two recharges of $30 (1st recharge must be made by 28 March 2018 and second recharge must be made by 30 June 2018).

  • The Details

    FAIR GO POLICY APPLIES.

    General: Mobile phone is network locked. For unlocking fees see optus.com.au/unlock. No rainchecks.

    Usage Alerts: Are sent to you in real time although delays may occur from time to time. You should not rely solely on the alert service to monitor your usage. To get up to speed with your balance, free SMS the keyword BAL to 9999 or download the My Optus app.

    4G Coverage: Coverage will vary based on your type of 4G device, location and other factors. See optus.com.au/coverage

    Compatibility: If you bring your own device, make sure it's not locked to other networks and is compatible with the Optus network. See optus.com.au/compatibility

    MUSIC STREAMING DATA FREE
    Offer ends 22/03/18. Streaming services subject to change at any time. Song downloads, data tethering, video content, non-music content such as album art, ads, authentication & app analytics are excluded and will incur data charges. Streaming services may require paid subscription fees & may not have apps available on all mobile operating systems. For daily plans streaming will trigger a day's usage. You must have a positive MyCredit or data balance to access data free music streaming. Add Ons will not extend your recharge expiry or use of data free music streaming.

    PREPAID ULTIMATE PLUS Extras Credit: Can be used for selected premium SMS services, standard international calls and messages from within Australia, and standard calls, SMS and data while roaming overseas. Non-standard international calls will be charged at different rates. See optus.com.au/prepaidint for details. Credit used while roaming cannot be used for MMS, and will be charged at standard rates which can be found at optus.com.au/travel. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Exclusions apply to some premium SMS services - see optus.com.au/prepaidplans for details. Expires in 28 days or on next recharge, whichever is earlier. MyData Rollover: Unused included MyData will roll over to next recharge as MyData Rollover, and will continue to rollover, if you recharge before your credit expires. MyData Rollover is limited to 10GB. If you accrue over 10GB of MyData Rollover you will forfeit any data over that limit. MyData Rollover will be used after any MyData you have on your current recharge. AutoRecharge Bonus Data: If you have an AutoRecharge set up using your credit card on a $30 or above recharge, you will receive the bonus data amount specified for that recharge amount. See optus.com.au/prepaidplans for details. Unlimited Standard International Calls: Available with $40+ recharges on Prepaid Ultimate Plus. Excludes premium/special/satellite/overseas toll-free numbers and video calls. International destinations are Canada, mainland China, France, Germany, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Sweden, UK, & USA. International Calls Offer: From 05/02/18 to 28/03/18, $50+ recharges will also include unlimited standard calls to Bangladesh, Cambodia, Greece, Indonesia and South Africa. Calls to other destinations and non-standard calls are deducted from included Extras Credit, see optus.com.au/prepaidint for rates.

    PREPAID ULTIMATE PLUS: BONUS DATA OFFER Bonus data may take up to 72 hours to be applied and will expire at the same time as that recharge unless data rollover applies. Excludes SIM swaps. Eligibility for offer is forfeited once you leave the plan. Not to be used with any other offer. Limit once per customer.

    PREPAID ULTIMATE PLUS: $10 SIM STARTER KIT BONUS OFFER: Bonus data may take up to 72 hours to be applied and will expire at the same time as the standard inclusion, unless data rollover applies. Subsequent $10 recharges will give 500MB data. Excludes SIM swaps. Not to be used with any other offer. Limit once per customer.

    PREPAID ULTIMATE PLUS: VIDEO STREAMING OFFER: MyVideo Data is available to new and existing Prepaid Ultimate Plus customers who recharge with $30 or above between 30 October 2017 and 29 April 2018. Expires within 28 days or upon next recharge, whichever is earlier. Some streaming services require paid subscriptions. Streaming services subject to change at any time. Content such as ads, authentication and app analytics are excluded and will be deducted from any standard or bonus MyData allowances you have. Streaming services may not have apps available on all mobile operating systems. Tethering and downloads not permitted.

    MY PREPAID LONG EXPIRY MyCredit Rollover: Unused MyCredit will rollover to the next recharge up to $500 if you recharge before your credit expires. You will lose all your MyCredit if you don't recharge before credit expiry. If you recharge over $500 you will forfeit any MyCredit over that limit.

    MY PREPAID DAILY PLUS The $2 Daily Level is charged on the first outbound standard national call, SMS, MMS, Voicemail, music streaming or data use each day. Some phones are set to seek data automatically, and this will cause the first Daily Level to be charged. Please check your phone settings. If you use more than the included data in the $2 Daily Level, we'll auto charge you another $2 for 524MB data (total of 1GB/$4) to use in the day. In addition to your daily usage charge (if applicable), roaming and non-standard calls and usage will be charged at different rates from your MyCredit. International: International usage will be charged from your MyCredit. See optus.com.au/prepaidint for details. Extra Data Purchase: Data will expire at the end of the day of purchase. Extra data can only be purchased once the daily data max is reached.